***y told us that based on the number of documents and amount of money involved in our transactions with our customer, we had been changed from a "Standard Account" and reclassified as an "Enterprise Account" which started to accrue fees. When we finally got a response to our inquiring emails, they were rude and threatening. Just try getting through to a human being: not possible. Out of the blue, we started receiving notices that we owe SAP Ariba money. Our customer was under the false impression that SAP Ariba is a free platform for their vendors to use when invoicing them. My company began working with SAP Ariba several years ago at the request of a customer. I don't know where else to turn for help. I see this same complaint repeatedly on your website and am asking for help to restore my account to the appropriate level and fee. I simply want to pay the appropriate Bronze level invoice. This is purely extortion with the threat of not being paid for work performed and correctly invoiced. They make it extremely hard to challenge the fee, but I have, multiple times, multiple ways and if I get a response, it's that they will downgrade my account after I pay for the fraudulent subscription. They have fraudulently assumed that I will have 28 invoices and processing of $300,000 this year so that they could charge me $750. Per SAPAriba's own website, my company continues to be Bronze level. I am a single person company and usually have about 2 Purchase Orders a year, with ***** invoices against $75,000 in Purchase orders per year. They have my card on file and charge it automatically when fees are due, which they have not even needed to charge since 2020. I have paid for a "Bronze" level subscription since then.
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